Welcome to Twocanoes Knowledge Base

The Twocanoes forum is the best place to find information about Winclone, Boot Runner, or any other software. Post a question or share information about Twocanoes Software products. We will attempt to answer any unanswered questions within 2-3 business days. If you need an answer more quickly, consider upgrading to Pro Support for 1 business day response time. Winclone can be upgraded to Winclone Pro right in the app.

If you have Winclone Pro, submit a request on the Pro Support page.

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Sending Logs

If an error occurs or something doesn't work as expected, sending us the log file will help to quickly identify the problem and provide a resolution.  To send the logs in Winclone 6, click on the Support button in the Toolbar.

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In the support ticket, enter your name, email address and a brief description of the problem.  Check the box at the bottom "Attach logs", then click Send.  Our support team will normally review the logs and respond within 24 hours.  

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