Welcome to Twocanoes Knowledge Base

The Twocanoes forum is the best place to find information about Winclone, Boot Runner, or any other software. Post a question or share information about Twocanoes Software products. We will attempt to answer any unanswered questions within 2-3 business days. If you need an answer more quickly, consider upgrading to Pro Support for 1 business day response time. Winclone can be upgraded to Winclone Pro right in the app.

If you have Winclone Pro, submit a request on the Pro Support page.


Troubleshooting a Winclone Package Install

If you have created a package with Winclone Pro and are getting error messages, try these tips:

Install the package manually
If you are deploying the package with a client management system, try installing the package on a destination system to see if you get any errors.  If you don't, it is most likely related to how the package is being deployed.

Check the Install Log
When manually installing the package, open up the installer log by going to the Window menu and selecting Installer Log.  In the window that comes up, select Show All Logs to see all errors and warnings.

Check the build log
A Winclone based package deployment depends on the postinstall script, and that script's output does not go to the install log.  To see that log, open Console and select File->Open....  When the Open window comes up, press  Command-Shift-g to open the Go To folder sheet, and enter in /tmp.  Select the winclone_package.log and check for any errors.



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