Troubleshooting Packages

Package Restore Stalls 

Is your package set to create a boot camp partition? If so, please verify: 

• A current partition does not exist on the destination machine
• The destination partition is at least 4-5GB larger than the original source partition 

On the destination machine, open Disk Utility. Select your computer's HDD and attempt to add a new partition using the '+' sign. View the maximum size your Mac will allow you to create a new partition. If your package is creating a partition larger than that size, you will need to adjust the package to create a smaller sized partition. 

For example, if your Mac only has space to create a new 150 GB partition, set the package to create a 145 GB partition. 

If a current partition exists on the system, you will need to remove the partition before proceeding 

Sending Log File to Support

For help troubleshooting your package, please send us the /var/log/install.log to support@twocanoes.com

To locate the /var/log/install.log:

1. Open your Mac's Console
2. Locate var/log on the left hand side
3. Location install.log
4. From the application menu, select File -> Save As
5. Save the install.log to your desktop
6. Attach to support email