Welcome to Twocanoes Knowledge Base

The Twocanoes forum is the best place to find information about Winclone, Boot Runner, or any other software. Post a question or share information about Twocanoes Software products. We will attempt to answer any unanswered questions within 2-3 business days. If you need an answer more quickly, consider upgrading to Pro Support for 1 business day response time. Winclone can be upgraded to Winclone Pro right in the app.

If you have Winclone Pro, submit a request on the Pro Support page.

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Sending Log Files to Support

The system Console log can contain helpful troubleshooting information.  Winclone can extract the relevant Console log information, along with partition information, to send in when requesting technical support.  

  1. Please first enable verbose logging by visiting Winclone -> Preferences -> checkmark verbose logging. Attempt to perform action. 
  2. Extract log files, select Help -> Send Logs under the Winclone Finder menu.  In the resulting dialog box, click the "Get Logs" button.  
  3. A Finder window will open to a temporary folder containing the logs in a compressed file named "logs.zip".  
  4. This file can be attached to an email and sent to support@twocanoes.com and used to aid in troubleshooting.  

 

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